Program Registration Policies
Payment must be made in full at the time of registration. We accept cash, cheque, MasterCard or Visa. Credit card payments can be made over the phone.
REGISTERING IN CONSECUTIVE SEASON
Participants must complete their current program and receive their report card result before registering in the following program set or season.
For example, if your child is in Swimmer 1 in the winter session, you must wait until he/she has received a report card on the final day of the lesson set before registering him/her into Swimmer 2 in the spring session.
If a minimum number of registrants are not met, we may have to cancel or combine classes due to insufficient registration. These decisions are made up to a week prior to the start date, so please register early to avoid cancellations. If your class is cancelled, you will be notified and issued a full-credit or refund.
A full credit to your account or a refund will be issued if withdrawal notification is received 48 hours prior to the start of the program. Refunds requested with less than 48 hours notice of the program start date cannot be granted except for medical reasons or relocation and appropriate documentation may be requested. Leadership courses require at least 7 days' withdrawal notice. If withdrawal occurs with less than 7 days' notice a 50% refund will be issued.
We review the waitlists on a continuous basis and make efforts to accommodate everyone interested in the course. If a class is full please add your name to the waitlist so you can be contacted if a spot becomes available. You will not be charged for any classes while on the waiting list.
LATE REGISTRATIONS (after the program starts)
As most of our programs are progression-based it is important that participants attend all classes. Some programs will accept late registrations up to a certain day (ie. day 3 of a 10-day lesson set.) Since 100% attendance is required for leadership courses late registrations are not permitted. Late registrations are not prorated.
MINIMUM AGES AND ABILITIES
For the safety and enjoyment of all participants, students must be of the correct age and ability prior to the first class of the program. (Exceptions may apply for program-specific reasons, please ask at the front desk.) If you're unsure of your child's swimming ability please bring them in for a free evaluation.
HOLIDAY / LONG WEEKENDS
For your convenience, programs are not scheduled to run on statutory holidays.
Program fees reflect amounts that allow programs to recover all direct costs (ie. instructor fees, program supplies, etc.) If you find it difficult to participate in any program or activity because of financial limitations, please ask our front desk staff about our Recreation Access Program.
CREDIT NOTES & REFUNDS
Program and customer cancellations will result in a credit note being applied to your account. This credit note can be applied to future registrations, memberships and/or merchandise purchases. Refunds can be requested from the front desk. Please allow 2-4 weeks for processing.
Registration is required at least 1 week prior to the start date.
Participant Cancellation: If withdrawal notification is received one week prior to the program start date, a full credit to your account or refund will be issued. Refunds requested with less than one week's notice of the program start date cannot be granted except for medical reasons or relocation. Appropriate documentation may be requested.